Returns and Refunds Policy

Our online storewith  a process of  review  of  shipments at national and international level,process that starts from the time of the order until the day of shipment and ends with the route of thepackage, in case of any non-conformity on the part of the customer with his order must contact us within the first five days of having placed the order showing with evidence as photos the bewilderment that he has with him sent or product, after the period of time established the company is not responsible for any damage.

Ecuadorstores reserves all rights to challenge a return.


To make your exchange valid you should know that as mentioned above Ecuadorstores carries a process of reviewing sending through a database, it is therefore necessary to state that in the event that the means of transport handles the product during it sent and violated with the presentation of the final product the company is not responsible for the damage caused by said entity,  it should be emphasized that if serious or lost damage of the package happens and he sent its respective insurance, the transport company is responsible and will bear the costss  invoiced.

To make its return the product must be in optimal condition that is in good condition, without being used and with all the labels included by the company, in addition it must be inside its original packaging.

In the event that the product does not arrive in good condition with all the elements mentioned above, the customer must know that the company will not proceed to make the change and the return of the product to the customer will be made.

The person who buys is in charge of choosing the means of transport that he wishes to use to make the return to Ecuadorstores and take care of all the expenses, as well as with the respective customs payment in Ecuador to be able to withdraw the product and also with the proper shipment of return to destination.

When the customer has complied with everything previously raised Ecuadorstores will be responsible for sending the product according to availability.

Address for return of the product:

Names: Bryan Alexi  Franco  Mero

There: 131238388-6

Address: Calle 9 de Julio, between Olmedo and Manta in front of Jep cashier (“Ecuadorstores”  high of MontEcuadorHats) “

Zip code: 130219


WhatsApp: +593990055128

Montecristi- Manabí- Ecuador