Frequently Asked Questions from Customers Ecuador Stores

 

Our online store is based on showing products from direct artisans, our objective is to support and encourage them to continue creating new crafts, where customers, in addition to obtaining Ecuadorian merchandise at a good price, feel that they are also contributing to the people of Ecuador. your daily sustenance, we will all be grateful for your support.

Our store is based on three categories of crafts that are: Paja toquilla, Tagua, and Alpaca, on the home page you can see it, then you indicate the preferred one where you can see a number of products made of said material, then you choose some of them to look at measurements, descriptions, sizes, colors, volume prices, shipping prices and minimum quantities.

In the event that the customer wants crafts in larger quantities, but varied, we recommend adding each product they need to the cart, then send us internally by email or WhatsApp, and we will make a personalized shipping quote, since if you choose all of them and pass For the cart they will be charged for several packages, the objective is for our client to pay less for shipping.

It depends on some factors such as quantity, weather, customization or season. We always recommend ordering one month in advance. If we have it in stock, delivery is a maximum of 4 business days.

Once your order is ready, FedEx takes approximately 10 business days maximum for delivery to your home or business, it is very important that you take these additional days into account.

Once all the online documents for shipping have been generated, the transport company provides us with a tracking number, which we will share with our client so that they can track where their package is.

Of course!!, we are focused on helping our artisans by paying a fair price for each of the crafts they make, and we have reached an agreement to offer our clients a small discount when they make large quantities of crafts in gratitude for the order, it should be emphasized that they are small discounts because we are dealing with direct people who make crafts, but no! merchants!.

It is a very important question when the client needs some craft that is only for him, we are committed to making it as attractive as possible, remember that it is a handmade product and first you need to do tests and then start working, we We send images to you so you can confirm us and start the order.

Remembering that it is a product that is made by hand and not just by one person, there are cases where the entire family intervenes in an order to help each other, that is, grandparents, parents, children and grandchildren, in case they see any imperfection you will already know the reason.

When it comes to colors, there has always been the dilemma that one color appears in the photo on the page, but in reality it is another, due to technology issues it will almost never show a real color, likewise when an image is sent. , the crafts that are dyed to get a color that appears sometimes come out low or high, it is very important that the client, before placing an order, is certified and knows very well about that.

At the time of making the shipping procedures, we ask our clients if they want insurance for the merchandise. It should be noted that this value is paid by you, it is insured for the value of the invoice.

Once you are on our website: www.ecuadorstores.com  you will be able to enter the category section according to your product preference, these may be straw toquilla, mocora, looms, alpaca, tagua, leather and wicker, it should be emphasized that all our products are only wholesale, you add it to the shopping cart and this will automatically show you the full payment, will also add the shipping payment.

You can send us an email or WhatsApp wherever is easier for you, we receive the information and will contact you shortly for a quick interaction with you.

On our website in the gallery section you can find digital brochures about toquilla straw, tagua, alpaca, after which you can take a screenshot indicating the crafts of your choice.

Of course, you have to notify us before placing the order to quote whether labels, bags, ribbons, paintings, tafiletes, the reason is because it is something additional to the client and it has to be analyzed how they want the personalized crafts.

You can communicate internally on our website, we see what you need, it should be noted that sample prices will not be the same as those established in the virtual store, since sometimes one or two will have to be made.

It should be noted that they are handmade products, there is no perfection, but it is about all the crafts being made in a similar way, and also because there are large quantities of crafts, several artisans intervene in an order.

It would only be when you need to order by quantity different from each description, that is, smaller quantities, in large quantities the price is fair.